Your information
Privacy Policy
This notice explains how SME Sorted collects, uses, shares and protects personal information when you visit the website or make an enquiry.
Last updated: 6 October 2026
Who is responsible for your information
SME Sorted is responsible for the personal information described in this notice. SME Sorted is based in Plymouth, Devon, United Kingdom. You can contact SME Sorted about privacy using the website enquiry form.
Information we collect
We may collect:
- your name and business name;
- your email address and any telephone number you provide;
- details about the services you want reviewed;
- messages, correspondence and records of our discussions;
- information needed to arrange an introduction to a provider;
- business-verification or proof-of-address documents where they are required for a requested telephone-number onboarding;
- limited technical information about visits to the website, including cookie and analytics data where you have consented.
How we use your information
We use personal information to:
- respond to enquiries and discuss your requirements;
- review the business services you ask about;
- arrange introductions that you request;
- support provider verification and number provisioning that you request;
- manage follow-up communications and business records;
- understand and improve the website; and
- meet legal, regulatory and accounting obligations.
Our lawful bases
Depending on the circumstances, we process information because it is necessary to take steps at your request before you enter a contract, because SME Sorted or a third party has a legitimate interest in responding to and managing a business enquiry, because we must meet a legal obligation, or because you have given consent. You may withdraw consent at any time where consent is the basis used.
Who we share information with
Information is only shared with a relevant third-party provider when it is needed for an introduction and with your knowledge. We may share business-verification documents with the relevant provider where they are required for the onboarding you request. We may also share information with service suppliers that help us run the website and manage enquiries, and with professional advisers, regulators or public authorities where required. SME Sorted does not sell personal information.
The enquiry form and customer records are provided through HubSpot. You can read the HubSpot Privacy Policy.
Service-area map
The Service Area page includes an embedded Google My Maps map that loads automatically as you approach that section of the page. When it loads, your browser connects to Google, which receives information such as your IP address and may use cookies under its own policies. The map loads independently of your analytics consent choice. You can also open the map directly on Google.
See Google’s Privacy Policy for details.
How long we keep information
We keep information only for as long as it is reasonably needed for the enquiry, requested introduction, ongoing business relationship and any applicable legal, regulatory, tax or accounting requirements. Retention is reviewed and information is deleted or anonymised when it is no longer required.
International data transfers
Some service suppliers may process information outside the United Kingdom. Where this happens, we rely on appropriate safeguards required by UK data-protection law.
Your rights
Depending on the circumstances, you may have rights to access, correct or erase your information; restrict or object to its use; receive a portable copy; and withdraw consent. These rights are not absolute and may be limited where information must be retained for a lawful reason.
To make a request, use the SME Sorted enquiry form. You also have the right to complain to the Information Commissioner's Office.
Changes to this notice
This notice may be updated when the website, services or use of personal information changes. The latest version will always be published on this page.